Terms and Conditions
Man with Van Marks Gate Terms and Conditions
These Terms and Conditions govern the provision of man and van and related removal services by Man with Van Marks Gate. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Client means the person, firm or organisation requesting or receiving the services.
1.2 Company means the service provider trading as Man with Van Marks Gate.
1.3 Services means any man and van, moving, collection, delivery, loading, unloading, packing, or related services provided by the Company.
1.4 Vehicle means any van or other vehicle used by the Company to provide the Services.
1.5 Goods means the items and property that the Client requests the Company to transport or handle.
1.6 Contract means the agreement between the Client and the Company, formed when a booking is accepted by the Company, subject to these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers, including loading, transportation and unloading of Goods, within its general service area and beyond by agreement.
2.2 Any additional services such as packing, assembly or disassembly, or storage must be expressly agreed in advance and may attract additional charges.
2.3 The Company reserves the right to refuse to handle or transport any Goods which, at its reasonable discretion, are unsafe, illegal, hazardous, or likely to cause damage or delay.
3. Booking Process
3.1 Bookings may be requested by the Client through the Companys accepted booking channels as communicated from time to time.
3.2 The Client must provide accurate information at the time of booking, including but not limited to:
a. Full collection and delivery addresses
b. Property access details, including floor levels, lifts, parking restrictions and any access limitations
c. A clear description and approximate volume or quantity of the Goods
d. Any special handling requirements, fragile items, or high value Goods
e. Proposed date and time for the Services.
3.3 A booking will only be confirmed when the Company has accepted the Clients request and, where required, a deposit has been paid by the Client. Until then, any quotation or availability information is indicative only and may be withdrawn or amended.
3.4 The Company reserves the right to amend or refuse a booking if the information provided by the Client is incomplete, inaccurate, or changes significantly before the service date.
4. Quotations and Prices
4.1 Any quotation is based on the information supplied by the Client and is subject to these Terms and Conditions.
4.2 Quotations may be provided on an hourly rate or a fixed price basis. The method will be clarified at the time of booking.
4.3 The Company reserves the right to charge additional fees if:
a. The actual work exceeds the scope described at the time of booking
b. There are delays outside the Companys control, including waiting time due to access issues or the Client not being ready
c. Additional stops, re-routes, or changes of address are requested by the Client on the day
d. There are significant access difficulties not disclosed at the time of booking, such as long carry distances, narrow stairways, or restricted parking requiring extra time or manpower.
4.4 Any congestion charges, tolls, additional parking fees or penalties incurred directly as a result of providing the Services may be charged to the Client where unavoidable and not caused by the Companys negligence.
5. Payments
5.1 The Client agrees to pay the Company in full for the Services in accordance with the agreed pricing structure.
5.2 The Company may require a deposit payable at the time of booking. The amount and payment method will be communicated to the Client.
5.3 Unless otherwise agreed in writing, all balances are due on completion of the Services on the same day. The Company may refuse to unload or release Goods until payment is received in cleared funds.
5.4 Accepted payment methods will be communicated by the Company and may include cash, card or bank transfer.
5.5 In the event of late payment or non-payment, the Company reserves the right to:
a. Charge interest on overdue amounts at a reasonable commercial rate
b. Withhold Goods until payment is received, subject to applicable law
c. Recover any reasonable costs incurred in pursuing outstanding sums.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking by notifying the Company as early as possible, using the same or another agreed communication channel.
6.2 The following cancellation charges may apply, unless otherwise agreed in writing:
a. More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be returned or transferred at the Companys discretion.
b. Between 24 and 48 hours before the scheduled start time: a reasonable cancellation fee may be charged, which may include forfeiture of part or all of any deposit paid.
c. Less than 24 hours before the scheduled start time, or on the day of service: the Company may charge up to the full estimated service cost.
6.3 Where the Client requests a change of date, time, or service details, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Any change may result in a revised quotation or additional charges.
6.4 The Company may cancel or reschedule the Services for reasons including, but not limited to, vehicle breakdown, severe weather, staff illness, safety concerns, or other events beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably possible and offer an alternative date or refund any deposit paid. The Company will not be liable for any indirect losses resulting from such cancellation.
7. Client Responsibilities
7.1 The Client is responsible for:
a. Ensuring that Goods are properly packed and prepared for transport, unless the Company has agreed to provide packing services
b. Arranging suitable parking for the Vehicle at both collection and delivery addresses, and covering any associated costs where required by local regulations
c. Ensuring that access to the property is safe and clear
d. Being present, or ensuring that an authorised representative is present, during loading and unloading to direct the placement of Goods and sign any relevant paperwork.
7.2 The Client must not request the Company to handle or transport any prohibited or unsafe items, including but not limited to explosives, flammable substances, illegal goods, live animals, or perishable food items likely to spoil.
7.3 The Client is responsible for securing valuables, money, important documents, jewellery, or items of exceptional value. The Company does not recommend placing such items in the Vehicle and accepts no liability for loss or damage to them unless agreed in writing prior to the service.
8. Company Responsibilities
8.1 The Company will provide the Services with reasonable care and skill, using suitably maintained Vehicles and staff trained for handling Goods in a careful manner.
8.2 The Company will make reasonable efforts to adhere to agreed start times and schedules but cannot guarantee exact arrival or completion times. Timings may be affected by traffic, weather, accidents, road closures or other circumstances beyond the Companys control.
8.3 The Company will take reasonable precautions to protect the Clients property during the Services, but the Client should highlight any particularly delicate items or vulnerable areas of the property in advance.
9. Liability for Loss or Damage
9.1 The Companys liability for loss of or damage to Goods is limited and will be assessed on a case-by-case basis, subject to the terms below.
9.2 The Company will not be liable for:
a. Loss or damage arising from the Clients failure to properly pack or protect Goods, where packing was not provided by the Company
b. Damage to items where the Client or a third party has assisted with loading or unloading against the Companys advice
c. Pre-existing damage, wear and tear, or inherent defects in Goods, including furniture made of particle board, fragile or self-assembly items that are not designed for repeated moves
d. Loss or damage where Goods are not inspected when delivered or where issues are not reported within a reasonable time after completion of the Services
e. Indirect or consequential loss, such as loss of profit, loss of earnings, or loss of opportunity.
9.3 The Companys total liability for any claim arising out of or in connection with the Services shall not exceed a reasonable market value of the affected Goods, subject always to any higher or lower limit communicated to the Client in advance, or a separate written agreement.
9.4 The Client must notify the Company in writing of any loss or damage within a reasonable time after becoming aware of it, and in any event no later than 7 days after the completion of the Services, allowing the Company a reasonable opportunity to inspect and investigate.
10. Waste and Disposal Regulations
10.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will not remove domestic or commercial waste unless this has been specifically agreed and is lawful.
10.2 The Client must not load or request the Company to remove any waste items that would breach local or national waste disposal regulations, including hazardous, clinical, or controlled waste.
10.3 Where the Company agrees to remove unwanted items for disposal or recycling, this may be subject to additional charges. The Company will dispose of such items only at authorised facilities in accordance with applicable regulations.
10.4 The Client remains responsible for ensuring that any items presented for disposal are legally suitable to be carried and disposed of, and for providing accurate information about the nature of such items.
11. Insurance
11.1 The Company maintains insurance appropriate for its operations as required by law.
11.2 It is the Clients responsibility to arrange any additional insurance they may require for their Goods or property, especially where items are of high value or particular sentimental value.
12. Delays and Events Beyond Control
12.1 The Company will not be liable for any delay, failure to perform, or additional costs caused by events beyond its reasonable control. Such events may include but are not limited to adverse weather, traffic incidents, road closures, breakdowns, strikes, public disturbances, or acts of government.
12.2 Where such events occur, the Company will take reasonable steps to minimise disruption and keep the Client informed, and may offer to reschedule the Services where appropriate.
13. Complaints
13.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally on the day of service so that any immediate concerns can be addressed.
13.2 Formal complaints should be submitted to the Company in writing, setting out the details of the issue and any supporting information. The Company will investigate and respond within a reasonable timeframe.
14. Privacy and Data
14.1 The Company will collect and process personal data provided by the Client for the purposes of managing bookings, providing the Services, and administering its business.
14.2 The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary to perform the Contract or where required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between the Client and the Company are governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.
16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that Contract.
By confirming a booking with Man with Van Marks Gate, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.
