Privacy Policy
Man with Van Marks Gate Privacy Policy
This Privacy Policy explains how Man with Van Marks Gate collects, uses, stores and protects personal data relating to customers and prospective customers in the Marks Gate area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man with Van Marks Gate customers and enquiries in the area, regardless of how you contact us or use our services.
Who we are and scope of this policy
Man with Van Marks Gate provides man and van, removals and related transport services to customers in and around Marks Gate. In relation to the personal data we process, we act as a data controller. This means we decide how and why your personal information is used and we are responsible for complying with data protection laws in respect of that use.
This Privacy Policy covers all personal data we process about individuals who use or enquire about our services in the Marks Gate area, whether you contact us by phone, online, in writing or in person.
Personal data we collect
We only collect information that is necessary for the provision of our services, for managing our business and for complying with legal obligations. The types of personal data we may collect include:
Identification and contact details, such as your name, address, service address, billing address and contact preferences.
Communication details, including phone numbers and any other contact details you choose to provide when you get in touch with us.
Service details, such as the collection and delivery addresses, access details, parking information, dates and times of your move, and a description of the items to be transported.
Booking and transaction information, including quotes, bookings, invoices, payment status and records of services provided.
Correspondence and enquiries, including messages, instructions, feedback and complaints that you provide in relation to our services.
Technical and usage information where relevant, such as basic information about how you found our service or how you interact with us online, to the extent required to respond to your enquiry or manage our website or booking systems.
How we collect your data
We collect personal data in the following ways:
Directly from you when you contact us by phone, online form, message, or in person to request a quote, make a booking or ask a question about our services.
During the provision of services when we visit your property, complete a move, handle your items or update your booking.
From third parties where necessary and appropriate, for example when another person books a service on your behalf or provides your details as the contact at a property associated with the move.
From our internal systems, where we generate information such as booking references, invoices and records of payments received.
Lawful basis for processing your data
We process your personal data only where we have a lawful basis under the UK GDPR and related legislation. Depending on the circumstances, we may rely on the following lawful bases:
Contract, where processing is necessary to provide a quote, manage your booking, carry out the move or take steps at your request before entering into a contract.
Legal obligation, where we are required to keep certain records for tax, accounting or regulatory purposes, or to comply with requests from authorised public authorities.
Legitimate interests, where processing is necessary for the operation of our business and does not override your rights and freedoms. This may include managing our customer records, improving our services, responding to your queries, and maintaining accurate records of our work in the Marks Gate area.
Consent, where we have asked for your clear permission to process your data for a specific purpose that is not covered by the other lawful bases, for example for certain types of optional marketing. If we rely on consent, you can withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide quotations, respond to your enquiries and advise you on the services we can offer in your area.
To create and manage bookings, including confirming dates and times, planning routes and ensuring there is safe access to the addresses involved.
To deliver our man and van and removals services, including collecting and delivering your items and communicating with you on the day of the move.
To manage payments and billing, including issuing invoices, recording payments, dealing with payment queries and keeping financial records.
To provide customer support, resolve complaints and handle any issues that arise during or after the service.
To protect our business, our staff and our customers, including for health and safety purposes, fraud prevention and handling disputes.
To comply with legal and regulatory requirements applicable to our operations.
Data sharing and processors
We treat your personal data as confidential. However, we may share it with trusted third parties where this is necessary for the purposes described in this policy or where we are legally required to do so.
Service providers acting as data processors may assist us with functions such as booking and scheduling tools, secure data storage, accounting and payment processing, document management or customer communications. These providers only process your personal data on our instructions and are required to protect it and keep it confidential.
Professional advisers such as accountants or legal advisers may have limited access to personal data where required for the services they provide to us.
Authorities and regulators may receive personal data where we are required to disclose it by law or where it is necessary to protect our legal rights or the rights of others.
We do not sell your personal data to third parties.
Data retention
We keep your personal data only for as long as it is reasonably necessary for the purposes for which it was collected and in line with legal and regulatory requirements.
In general, enquiry and booking records, service information and related correspondence may be retained for a period that allows us to manage our relationship with you, respond to queries or complaints and demonstrate that we have provided our services properly in the Marks Gate area.
Financial and invoice records are retained for the period required by tax and accounting laws.
When your personal data is no longer needed, it will be securely deleted, anonymised or otherwise disposed of in a safe manner.
International transfers
Where we use service providers that store or process data outside the United Kingdom, we ensure that appropriate safeguards are in place so that your personal data remains adequately protected. These safeguards may include the use of standard contractual clauses or other legally recognised transfer mechanisms.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption where appropriate, staff guidance on data handling and processes for dealing with suspected data breaches.
Your data protection rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Man with Van Marks Gate customers in the area, subject to certain legal conditions and exemptions.
Right of access. You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.
Right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.
Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy.
Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or ask us to transfer it to another organisation where technically feasible.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we have compelling legitimate grounds which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
Rights in relation to consent. Where we rely on your consent to process your data, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before you withdrew it.
Exercising your rights
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the details provided on our website or through the usual communication channels you use with us. We may need to verify your identity before responding to your request and we will respond within the timeframes required by law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or legal requirements. Any updates will take effect from the date they are published. Your continued use of our services in the Marks Gate area after an updated Privacy Policy has been made available indicates that you have read and understood the changes.
