Man With Van Marksgate Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Marksgate provides moving, delivery, collection, and related transport services. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear, fair, and practical agreement for both parties, covering the booking process, charges, payment, cancellations, liability, waste handling, and the law that applies to the service.
The words “we”, “us” and “our” refer to the service provider operating as Man With Van Marksgate. The words “you” and “customer” refer to the person requesting or receiving the service. These terms apply to all standard van and man with van services unless a separate written agreement states otherwise. If any part of these terms is found to be invalid, the remaining terms will continue to apply.
We aim to provide a reliable man and van service with transparent expectations. However, it is your responsibility to ensure that all booking information is accurate, that access is suitable for the work requested, and that any special requirements are disclosed before the job begins. This helps avoid delays, extra charges, or failed attendance. Any quotation is based on the information provided at the time of enquiry.
A booking is confirmed only when we have accepted the job and, where required, received any deposit or advance payment agreed at the time of quotation. Quotes may be given verbally, in writing, or electronically. A quotation is an estimate unless expressly stated as a fixed price. Prices may change if the details of the job change, including volume, access, parking, distance, waiting time, loading difficulty, or the need for additional labour.
When booking the man with van service, you must provide accurate details including collection and delivery addresses, item descriptions, floor levels, whether stairs or lifts are involved, and any fragile, oversized, or hazardous items. You should also tell us about parking restrictions, time limits, or access issues. Failure to disclose relevant information may result in extra charges, a revised quote, or refusal to carry out the work if the conditions are unsuitable.
We reserve the right to refuse or cancel a booking if the job is unsafe, unlawful, outside our service scope, or materially different from the description provided. We may also decline to transport items that are prohibited, improperly packaged, dangerous, or likely to cause damage to our vehicle or other property. Any estimated arrival time is approximate and may be affected by traffic, weather, access restrictions, or circumstances beyond our reasonable control.
Payment terms will be confirmed at the time of booking. Unless agreed otherwise in writing, payment is due on completion of the service on the same day. We may require a deposit for larger, timed, or multi-stop jobs. Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangement made before the work starts. All prices are stated in pounds sterling and may be subject to VAT where applicable.
If a quoted price is based on an hourly rate, the charge begins when the vehicle and crew arrive at the agreed collection point or when the service starts, whichever is earlier. Extra time caused by waiting, repeated access problems, customer delays, or changes to the job may be charged at the applicable rate. Additional services requested on the day, such as extra lifting, packaging, dismantling, or further stops, may also result in extra costs.
In the event of late payment, we may withhold delivery, suspend future services, or charge reasonable administrative costs associated with recovering the outstanding amount. Any sums not paid when due may be pursued through lawful debt recovery methods. If a customer disputes part of an invoice, they must pay the undisputed amount on time and notify us of the issue promptly so that it can be reviewed.
Cancellations and changes must be made as soon as possible. If you wish to cancel or reschedule, you should notify us with reasonable notice. For many bookings, charges may apply if cancellation occurs after resources have been reserved, especially where the vehicle, crew, or time slot has been allocated specifically for your job. The closer the cancellation is to the booked time, the more likely a fee will apply.
If we must cancel or alter the booking because of vehicle failure, severe weather, unsafe working conditions, or another event beyond our control, we will take reasonable steps to rearrange the service or issue a refund for any amount paid for the cancelled element. We are not responsible for indirect losses arising from cancellation, such as missed appointments, lost earnings, or third-party costs, unless required by law.
Where the customer is not present at the agreed time or cannot provide access, we may treat the job as cancelled or failed attendance and charge accordingly. If you need to change the service date, time, or location, we will try to accommodate the request, but any change is subject to availability and may affect pricing. Additional charges may apply if extra mileage, waiting time, or labour is required.
Our liability is limited where permitted by law. We will take reasonable care when handling goods, furniture, and property, but customers remain responsible for adequately packing, protecting, and labelling items unless we have expressly agreed to provide packing services. We are not liable for pre-existing damage, items that were already unstable or improperly assembled, or damage caused by inadequate packaging, poor access, or the customer’s instructions.
We will not be liable for loss or damage caused by events outside our reasonable control, including adverse weather, road closures, traffic incidents, vandalism, theft by third parties, or failure of services provided by third parties. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
If an item is damaged while in our care and the damage is caused by our proven negligence, our liability will normally be limited to the lesser of the repair cost, replacement value, or the maximum amount reasonably recoverable under the specific booking, unless a higher limit has been agreed in writing. Claims must be reported promptly and supported with evidence such as photographs, receipts, or repair estimates. Failure to report an issue in a reasonable time may affect any claim.
Customers must ensure that all goods are lawful to transport and that any item offered for carriage is correctly described. We do not knowingly carry prohibited, dangerous, illegal, or environmentally harmful materials. This includes, without limitation, explosives, flammable liquids, toxic substances, asbestos, medical waste, and other controlled waste unless prior written arrangements have been made and all legal requirements are met. The customer is solely responsible for telling us about such materials in advance.
Waste removal services, where offered, are subject to waste regulations and relevant UK environmental law. The customer must not ask us to dispose of waste unlawfully or to transport waste without appropriate classification, transfer arrangements, or documentation where required. We may refuse any waste load that appears mixed, contaminated, unsafe, or improperly identified. It is the customer’s duty to ensure that waste is separated, presented honestly, and legal to collect and dispose of.
If waste collection is part of the booking, the customer confirms that they have the right to dispose of the waste and that it is not fly-tipped, stolen, or otherwise unlawfully obtained. We may request details about the type and quantity of waste before acceptance. Any disposal, recycling, or transfer will be carried out in line with applicable regulations, and we may use licensed facilities or authorised partners where needed. Illegal disposal requests will result in immediate refusal and may be reported to the relevant authorities.
Customers are responsible for obtaining any required parking permissions, building access permissions, permits, or consents needed for the service. If a charge, fine, or penalty arises because access arrangements were not in place or information supplied was inaccurate, the customer will be responsible for that amount. Similarly, the customer must ensure that items can be safely moved through hallways, stairwells, doorways, lifts, and loading areas without special equipment unless agreed in advance.
Any person acting on behalf of the customer is deemed to have authority to accept these terms and make decisions about the booking. We may rely on instructions given by the customer or an authorised representative at the time of the job. If instructions change once work has started, we may revise the quote, extend the timetable, or stop the work if the new instructions create risk, require additional resources, or fall outside the agreed service.
These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. This legal framework applies regardless of where the customer is located, provided the service is booked under this agreement.
The customer agrees not to use the service for fraudulent, unlawful, or deceptive purposes. We reserve the right to suspend or terminate a booking if we reasonably believe the service is being misused, if false information has been provided, or if the conduct of the customer, their agents, or recipients creates a health and safety concern. In such cases, the customer may remain liable for costs already incurred.
We may make reasonable changes to these terms from time to time to reflect legal, operational, or business updates. The version in force at the time of booking will normally apply to that booking unless a mandatory legal change requires otherwise. Continued use of the service after revised terms have been published will indicate acceptance of those updated terms for future bookings.
Any waiver of a right under these terms must be in writing and will apply only to the specific circumstance stated. Failure by us to enforce any part of these terms on one occasion does not mean that we waive our right to enforce it later. These terms represent the full agreement between the parties for the booked service and replace any prior oral discussions or informal understandings relating to the same booking.